Privacy Policy

Gaby's Cleaning Services Inc (“we,” “our,” or “the Company”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website at www.gabyscleaningservices.com, use our AI chat widget, contact our 24/7 AI Receptionist, or engage with our services. Please read this policy carefully.

1. Information We Collect

1.1 Information You Provide Directly

When you contact us through our website contact form, booking system, or by phone, we may collect:

• Full name
• Phone number and email address
• Service address and property details
• Service preferences and special requests
• Payment information (processed securely by third-party payment providers)

1.2 Information Collected Through Our AI Chat Widget

Our website uses an AI-powered chat widget provided by a third-party service. When you interact with the chat widget, the following information may be collected:

• The content of your chat messages and questions
• Your name and contact information if you provide them during the chat
• Device type, browser type, and IP address
• Session duration and interaction data
• Conversation history for service continuity purposes

Chat interactions are processed by AI technology. While conversations are designed to help answer your questions and connect you with our team, please do not share sensitive personal data (such as social security numbers or financial account information) through the chat.

1.3 Information Collected Through Our 24/7 AI Receptionist

We operate a 24/7 AI Receptionist available at (470) 435-7158. When you call this number:

• Your call may be recorded or transcribed for quality assurance and service delivery purposes
• Your phone number may be captured through caller ID
• The content of your conversation, including service requests and scheduling information, may be logged
• AI-generated call summaries may be created and stored to follow up with you

By calling our AI Receptionist line, you acknowledge and consent to the possibility that your call may be recorded or processed by automated AI systems. If you do not consent to recording, please call our main business line at (404) 692-3030 instead.

1.4 Automatically Collected Information

When you visit our website, we automatically collect certain technical data, including:

• IP address and approximate geographic location
• Browser type and version
• Pages visited and time spent on each page
• Referring website URLs
• Device type (desktop, tablet, mobile)

This data is collected via cookies and analytics tools (including Google Analytics) to help us understand how visitors use our website and improve our services.

2. How We Use Your Information

We use the information we collect to:

• Respond to your service inquiries, booking requests, and customer support questions
• Schedule and fulfill cleaning service appointments
• Send appointment confirmations, reminders, and follow-up communications
• Process payments and maintain billing records
• Improve our website, AI tools, and overall customer experience
• Comply with legal obligations under Georgia and federal law
• Detect and prevent fraudulent activity

We do not sell your personal information to third parties for marketing purposes.

SMS message frequency varies depending on your interaction with our services. Standard message and data rates may apply for any messages sent or received. You may text STOP at any time to opt out of SMS communications from us.

3. Third-Party Service Providers

To provide and improve our services, we share information with trusted third-party providers, including:

• AI Chat Widget Provider — processes chat interactions on our behalf
• AI Receptionist Platform — handles inbound calls, transcription, and call routing
• Online Booking Platform — manages appointment scheduling
• Google Analytics — website traffic and usage analytics
• Web3Forms — processes contact form submissions
• Payment Processors — securely handle payment transactions

Each of these providers operates under its own privacy policy and is contractually required to handle your data only as directed by us and in compliance with applicable privacy laws.

4. Georgia Privacy Law and Your Rights

Gaby's Cleaning Services Inc is headquartered in Kennesaw, Georgia. We operate in compliance with applicable Georgia state law, including the Georgia Computer Systems Protection Act (O.C.G.A. § 16-9-90 et seq.) and relevant federal privacy regulations.

While Georgia has not enacted a comprehensive consumer data privacy statute equivalent to California's CCPA, we voluntarily extend the following rights to all our customers:

• Right to Access: You may request a copy of the personal information we hold about you.
• Right to Correction: You may request corrections to inaccurate or incomplete data.
• Right to Deletion: You may request that we delete your personal data, subject to legal obligations to retain certain records.
• Right to Opt-Out of Marketing: You may opt out of promotional communications at any time.

To exercise any of these rights, contact us at [email protected].

5. Automated Decision-Making and AI Technologies

Our website and phone systems use AI-powered tools (chatbots and virtual receptionists) to handle initial inquiries and route communications. These tools may:

• Respond to questions using automated AI responses
• Collect and log conversation content for follow-up by our team
• Transcribe and summarize phone calls

These AI tools are intended to assist — not replace — human judgment. Complex requests, complaints, or sensitive matters are escalated to a human team member. If you prefer to speak directly with a person during business hours, please call (404) 692-3030 Monday–Friday 9AM–5PM or Saturday 9AM–1PM.

6. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience and analyze website traffic. You can control cookie preferences through your browser settings. Disabling cookies may affect certain features of the website.

Types of cookies we use:

• Essential cookies: Required for the website to function properly
• Analytics cookies: Help us understand how visitors use the site (e.g., Google Analytics)
• Functional cookies: Remember your preferences to improve your experience

7. Data Security

We implement reasonable technical and organizational safeguards to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no internet transmission or electronic storage method is 100% secure. We encourage you to use strong, unique passwords and to contact us promptly if you suspect unauthorized use of your information.

8. Data Retention

We retain personal data only as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements. Customer service records are typically retained for a minimum of three (3) years. Call recordings and AI interaction logs may be retained for up to twelve (12) months unless a longer retention period is required by law.

9. Children's Privacy

Our services are not directed to children under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately and we will promptly delete it.

10. Links to Third-Party Websites

Our website may contain links to third-party websites (such as our social media pages or booking platform). This Privacy Policy applies only to our website. We encourage you to review the privacy policies of any third-party sites you visit.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will revise the “Last Updated” date at the top of this page. Continued use of our website or services after any changes constitutes your acceptance of the updated policy. We encourage you to review this page periodically.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact us: